At YOGAN, we prioritize your satisfaction with every purchase. We understand the challenges of online shopping and aim to provide exceptional service to ensure you always have a delightful experience with us.

Return Policy

YOGAN accepts returns or exchanges on items purchased from our website within 30 days of purchase under the following conditions:

• The item shows no visible signs of damage.
• All original packaging is intact.
• Any indication of damage will void the YOGAN guarantee.
• Items cannot be returned or exchanged after 30 days of purchase.

Please note that certain items are exempt from being returned, such as intimate apparel, sanitary goods, hazardous materials, and flammable liquids or gases.

To initiate a return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

To begin the return or exchange process, please contact hello@theyogan.com with your order number and reason for return or exchange. Our team will guide you through the process in accordance with the rules outlined on this page.

Exchanges (if applicable)

For exchanges, please follow the same process as returns mentioned above.

Return Shipping (if applicable)

Customers are responsible for covering the shipping costs for returning items. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over £50, as we cannot guarantee receipt of returned items.

Refunds (if applicable)

Once we receive and inspect your return, we will send you an email notification regarding the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment.

Late or Missing Refunds (if applicable)

Please allow 2-3 days for the refund to be processed by your financial institution. If you haven't received the refund after this timeframe, please contact us at hello@theyogan.com for further assistance.

Gifts

If the item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

In the event of receiving a damaged or defective item, please notify us within 48 hours of delivery by emailing hello@theyogan.com. We rely on timestamp information from tracking links and delivery confirmations when reviewing damage or return requests.

Feedback

We value your feedback and are committed to continuous improvement. Please share your thoughts, questions, or concerns with us at hello@theyogan.com. Your input helps us enhance your experience with YOGAN.